Times plus membership problems

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LiteupLee
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Times plus membership problems

#1 Post by LiteupLee » Mon May 08, 2017 11:23 pm

Has anyone had any problems getting vouchers that was part of the deal when signing up? We were supposed to recieve a £10 Amazon voucher when we signed up, but after 4 months, we still can't get the voucher.
Speaking on live chat today with them, they strongly advised to take £10 credit off our next subscription instead of the Amazon voucher.

Anyone else having the same problem?
Nobody's perfect!!!
Member No. 47 of the 100 free films in 2017 club.
Member No. 47 of the 100 free films in 2016 club. 50 seen
Member No. 47 of the 100 free films in 2015 club. 35 seen, 65 to go.
Member No. 47 of the 100 free films in 2014 club. 72 seen.
Member No. 47 of the 100 free films in 2013 club. 70 seen.
Member No. 47 of the 100 free films in 2012 club. 69 seen.
Member No. 47 of the 100 free films in 2011 club. 60 seen.
free films in 2010 30 seen.

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yogi
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Re: Times plus membership problems

#2 Post by yogi » Mon May 08, 2017 11:37 pm

I live chatted about 3 weeks ago and they said they'd chase up the voucher and I should get back in touch with them in 28 days.

I cancelled my subscription recently so a discount off my membership would be no good.

Good luck. Has anyone else got there's?
Member No. 35 of the "100 free films in 2020" club! 5 down 95 to go
(My realistic personal target is to beat 2013's record 91)



2020: Little Women, Richard Jewell 8/5/10
2019: Wild Rose, Shazam!, Avengers, Eighth Grade, Shaun the Sheep, The Farewell 9/10
2018: Coco, Three Billboards, Missouri, Avengers, MI: Fallout, Quiet Place, Stan & Ollie - 9/10
2017: Paddington 2 10/10
2016: Sing Street, Hunt for the Wilderpeople, I, Daniel Blake, Sully 10/10
2015: Star Wars, Whiplash, Ex Machina, Minions - 9.5/10
2014: Pride, The Imitation Game 10/10
2013: Good Vibrations, Song for Marion, Alan Partridge, Captain Phillips - 9.5/10
2012: Muppets, Untouchable, Argo 10/10
2011: ROTPOTA, The Artist, Mi4 - 9.5/10
2010: Kick Ass, Toy Story 3 - 9.5/10
2009: Up 10/10


LOVE FMUK https://youtu.be/62YY4trpDEY

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Re: Times plus membership problems

#3 Post by stuartboy » Mon May 08, 2017 11:46 pm

I'm still waiting after over two years now! Have conversed with them and been promised at least five times now! Bunch of liars.
Member No. 49 of the "100 free films in 2017" club. 20 different films seen.
Member No. 49 of the "100 free films in 2016" club. 93 different films seen.
Member No. 49 of the "100 free films in 2015" club. 132 different films seen
Member No. 49 of the "100 free films in 2014" club. 128 different films seen
Member No. 49 of the "100 free films in 2013" club. 125 different films seen
Member No. 49 of the "100 free films in 2012" club. 128 different films seen
Member No. 49 of the "100 free films in 2011" club. 120 different films seen


Cineworld Unlimited is cheating! ;-)


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LiteupLee
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Re: Times plus membership problems

#4 Post by LiteupLee » Mon May 08, 2017 11:55 pm

Wonder which is best, trade standards or ombudsman? Am seriously thinking of doing it. I know it's only a £10 voucher, but why should they get away with it?
Nobody's perfect!!!
Member No. 47 of the 100 free films in 2017 club.
Member No. 47 of the 100 free films in 2016 club. 50 seen
Member No. 47 of the 100 free films in 2015 club. 35 seen, 65 to go.
Member No. 47 of the 100 free films in 2014 club. 72 seen.
Member No. 47 of the 100 free films in 2013 club. 70 seen.
Member No. 47 of the 100 free films in 2012 club. 69 seen.
Member No. 47 of the 100 free films in 2011 club. 60 seen.
free films in 2010 30 seen.

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akh43
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Re: Times plus membership problems

#5 Post by akh43 » Tue May 09, 2017 8:59 am

LiteupLee wrote:Has anyone had any problems getting vouchers that was part of the deal when signing up? We were supposed to recieve a £10 Amazon voucher when we signed up, but after 4 months, we still can't get the voucher.
Speaking on live chat today with them, they strongly advised to take £10 credit off our next subscription instead of the Amazon voucher.

Anyone else having the same problem?
Same here, despite raising it with them twice still waiting for the voucher, like yogi I have now cancelled my membership Not good that so many have not received. Has anyone actually received theirs?

Maybe we need to get together and report.
Member 53 of the "100 free films in 2020" - 9 seen 91 to go :cross:

2020 I have tickets for: My Spy :cross: for more films soon :cross:

2020 scores viewtopic.php?f=4&t=36971#p406224[/color]

Cinemas in order of preference: Trafford Centre, Lowry, Showcase, Great Northern (AMC), Printworks, Didsbury

2011- 69 films seen
2012- nearly made it my total was 90 + 3 theatre, 1 concert
2013 - 107 + 4 concerts 2
2014 - 95 - almost there
2015 - 97 - almost there again
2016 - 95
2017 - 87
2018 - 66
2019 - 77
http://www.fmuk.org.uk/forum/viewtopic. ... 87#p401805
2020 - 9

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LiteupLee
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Re: Times plus membership problems

#6 Post by LiteupLee » Tue May 09, 2017 11:07 am

That's what I was thinking akh43. If there was quite a few people with the same complaint, then a complaint could be made elsewhere
Nobody's perfect!!!
Member No. 47 of the 100 free films in 2017 club.
Member No. 47 of the 100 free films in 2016 club. 50 seen
Member No. 47 of the 100 free films in 2015 club. 35 seen, 65 to go.
Member No. 47 of the 100 free films in 2014 club. 72 seen.
Member No. 47 of the 100 free films in 2013 club. 70 seen.
Member No. 47 of the 100 free films in 2012 club. 69 seen.
Member No. 47 of the 100 free films in 2011 club. 60 seen.
free films in 2010 30 seen.

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Betty Botter
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Re: Times plus membership problems

#7 Post by Betty Botter » Tue May 09, 2017 12:11 pm

I've not received my £10 Amazon voucher either despite four phone calls. Just been told "I can advise that you will receive your voucher within the next 14 days at maximum."
:popcorn: Member No. 4 of the "100 free films in 2020" club. 19 seen 81 to go :cheer:

o/ Member No. 4 of the "100 free films in 2019" club. 100 seen o/
o/ Member No. 4 of the "100 free films in 2018" club. 58 seen o/
o/ Member No. 4 of the "100 free films in 2017" club. 56 seen o/
o/ Member No. 4 of the "100 free films in 2016" club. 85 seen o/
o/ Member No. 4 of the "100 free films in 2015" club. 101 seen o/
o/ Member No. 4 of the "100 free films in 2014" club. 102 seen o/
o/ Member No. 4 of the "100 free films in 2013" club. 102 seen o/
o/ 2012 - 83 seen! o/
o/ 2011 - 53 seen! o/

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Re: Times plus membership problems

#8 Post by ejwrank » Tue May 09, 2017 2:07 pm

What about writing to the Consumer Editor (or similar) at The Times? Some time back some readers had problems with a Guardian offer (nothing to do with subscriptions but an item that was specially offered and specially priced to readers). A reader had problems with his order and wrote to the Guardian Saturday consumer advice column -- so it named and shamed the Guardian. Naturally they responded immediately. Or you might write to a rival newspaper consumer advice column and they might try to find out what is going on! Might be worth a try????
Member No. 11 of the "100 free films in 2019" club -- 25 seen.
Member No. 11 of the "100 free films in 2018" club -- 23 seen.
Member No. 11 of the "100 free films in 2017" club -- 41 seen.
Member No. 11 of the "100 free films in 2016" club -- 50 seen.
Member No. 11 of the "100 free films in 2015" club -- 77 seen.
Member No. 11 of the "100 free films in 2014" club -- 66 seen.
Member No. 11 of the "100 free films in 2013" club-- 91 seen.
Member No. 11 of the "100 free films in 2012" club--113 seen.
Member No. 11 of the "100 free films in 2011" club--116 seen.

Sunny Saver
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Re: Times plus membership problems

#9 Post by Sunny Saver » Tue May 09, 2017 3:57 pm

That's pants.

I recently cancelled my Times subscription, I had a few problems with them, ie I complained to them about something, the guy said he'd get back to me, but instead of mailing me, he emailed my mother. I then complained further as he gave 'my mother' a number to ring but no one responded to voicemail. I then emailed the complaint, no response.

When I cancelled, I was asked why, I gave the above reason and that their journalists seemed to have been transferred The Sun. The guy wasn't interested about the poor customer service.

I subscribed to The Telegraph and they gave me £50 online voucher, it didn't come as fast as I thought it would, they quickly apologised and sent it.

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Re: Times plus membership problems

#10 Post by Sunny Saver » Tue May 09, 2017 3:58 pm

That's pants.

I recently cancelled my Times subscription, I had a few problems with them, ie I complained to them about something, the guy said he'd get back to me, but instead of mailing me, he emailed my mother. I then complained further as he gave 'my mother' a number to ring but no one responded to voicemail. I then emailed the complaint, no response.

When I cancelled, I was asked why, I gave the above reason and that their journalists seemed to have been transferred from The Sun. The guy wasn't interested about the poor customer service. He just said our journalists come and go. I thought go would be better.

I subscribed to The Telegraph and they gave me £50 online voucher, it didn't come as fast as I thought it would, they quickly apologised and sent it.

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