IT Help, Please

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steve9872
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Re: IT Help, Please

#1361 Post by steve9872 » Wed Dec 16, 2015 10:07 pm

valda wrote:
jewelz wrote:I have been having the same problem for a while now, it didn't occur that it was Windows 10, thought it was my laptop. Anyway a quick google and it seems that everyone is having the same problem, I found this:

http://www.windows10forums.com/threads/ ... leep.1714/

Don't know if it works (may be related to HP models only?), just tried it, didn't have any errors, but will have to wait until it happens again (or not) to find out. Hope it helps.
Thanks for the link, I do have an HP but it didn't help sadly. So the hunt goes on :(
It could be simply a driver issue. The link above refers to the monitor driver. I would suggest making certain that nothing in device manager has a cross next to it and particularly check and update the graphics drivers. Win 10 is fairly new so drivers are being updated all the time to iron out the bugs.
My own little annoyance is a camera that works in win 8.1 doesn't in win 10.
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Re: IT Help, Please

#1362 Post by valda » Wed Dec 16, 2015 10:09 pm

steve9872 wrote:
valda wrote:
jewelz wrote:I have been having the same problem for a while now, it didn't occur that it was Windows 10, thought it was my laptop. Anyway a quick google and it seems that everyone is having the same problem, I found this:

http://www.windows10forums.com/threads/ ... leep.1714/

Don't know if it works (may be related to HP models only?), just tried it, didn't have any errors, but will have to wait until it happens again (or not) to find out. Hope it helps.
Thanks for the link, I do have an HP but it didn't help sadly. So the hunt goes on :(
It could be simply a driver issue. The link above refers to the monitor driver. I would suggest making certain that nothing in device manager has a cross next to it and particularly check and update the graphics drivers. Win 10 is fairly new so drivers are being updated all the time to iron out the bugs.
My own little annoyance is a camera that works in win 8.1 doesn't in win 10.
Thanks steve9872 I wonder if it was the fact that I installed a driver update thing, that started it? vx
preferred locations Shepherds Bush, Westfield, Notting Hill, Central London, Wimbledon, Islington, Wandsworth thanks

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Re: IT Help, Please

#1363 Post by steve9872 » Thu Dec 17, 2015 2:22 am

I've had a little think about this. It only happens when you exit standby.
SOP is to bring up a lock screen where you enter your password.
This may allow us to fix your problem by disabling the lock screen, and then coming out of standby puts you back on the page you left rather than diverting you.

My instructions a few posts back are what you need. Just option 2 should be all you need.
Only do this if updating the drivers doesn't work.
Member number 13 of the 100 free films in 2019 club. o/
My more realistic target is 80 :tears:
17 seen so far, Páid for 0
Movie list 2019
29 seen 2018 :X
53 seen 2017 :nono:
61 seen 2016 :tears:
86 seen 2015 8-)
71 seen 2014 :tears:
90 seen 2013 8-)
77 seen 2012 8-)
69 seen 2011 8-)
60 seen 2010 8-)

Looking forward to in 2019: (Jan) Glass (Feb) (mar) Captain Marvel, (apr) Avengers: Endgame ,(May) (jun) Dark Phoenix, MIB: International (Jul) (aug) The new mutants, (sep) (oct) (nov) Kingsman 3 (dec)

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Re: IT Help, Please

#1364 Post by valda » Sun Dec 20, 2015 1:41 pm

still struggling with my problem, I tried your instructions steve9872 and that didn't work.

I've now realised that when actually choosing to shut down properly, it won't, I just get the black screen with the power light lit up. I then have to force a shut down.vx
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Re: IT Help, Please

#1365 Post by steve9872 » Sun Dec 20, 2015 2:40 pm

Stupid question but have you visited the HP website and downloaded /installed the latest drivers and possibly seen if a bios update is available?

Most people with win10 will have upgraded to it so the older or generic drivers will need updating. It isn't necessarily automatic, if windows finds installed drivers that don't cause conflicts it won't complain about them and find an alternative better driver. You have to do it.
Windows update isn't smart enough to do this for you especially when its generic drivers installed. It will look for and install later versions of drivers it finds but it doesn't look for other authors of the drivers. If its generic drivers installed they stay like that until you install manufacturers drivers.
Member number 13 of the 100 free films in 2019 club. o/
My more realistic target is 80 :tears:
17 seen so far, Páid for 0
Movie list 2019
29 seen 2018 :X
53 seen 2017 :nono:
61 seen 2016 :tears:
86 seen 2015 8-)
71 seen 2014 :tears:
90 seen 2013 8-)
77 seen 2012 8-)
69 seen 2011 8-)
60 seen 2010 8-)

Looking forward to in 2019: (Jan) Glass (Feb) (mar) Captain Marvel, (apr) Avengers: Endgame ,(May) (jun) Dark Phoenix, MIB: International (Jul) (aug) The new mutants, (sep) (oct) (nov) Kingsman 3 (dec)

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Re: IT Help, Please

#1366 Post by valda » Sun Dec 20, 2015 2:53 pm

I'll have a look at that. I've got AVG Driver update so would have hoped they have used the latest. Thanks Steve9872 x
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Re: IT Help, Please

#1367 Post by akh43 » Fri Apr 01, 2016 8:05 pm

I am having problems getting online with laptop, third time in around a month, it says no connection available, even when I connect via Ethernet cable, clearly not router or broadband as using on my tablet to write this. Tried troubleshooting it says 'a network cable is not properly pluggr?ed in or may be broken' not sure what that means and how to fix, have restarted laptop numerous times and the same problem, reset router even though I know that's not the ptoblem :tears: any suggestions on what else I can try. Using windows 10, Acer aspire e15 laptop.

Thanks
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Re: IT Help, Please

#1368 Post by akh43 » Fri Apr 01, 2016 8:17 pm

akh43 wrote:I am having problems getting online with laptop, third time in around a month, it says no connection available, even when I connect via Ethernet cable, clearly not router or broadband as using on my tablet to write this. Tried troubleshooting it says 'a network cable is not properly pluggr?ed in or may be broken' not sure what that means and how to fix, have restarted laptop numerous times and the same problem, reset router even though I know that's not the ptoblem :tears: any suggestions on what else I can try. Using windows 10, Acer aspire e15 laptop.

Thanks
Typical as soon as I post this and then decide to try one more time to shutdown and restart my computer and from it coming back on it seemed different, ie took longer to come back on and seemed to be doing something and now it fine again :confused: Typical my son walked in the door as I was doing this and I asked him for help and it was fine :roll: Clearly this seems an ongoing problem as I have fixed nothing so I would still welcome any suggestions for what else I can try if this happens again. It was working fine all day and for the past few weeks, I only restarted it as my Rapport programme stopped working, yet again, another ongoing problem and I only notice when my online banking alerts me and I restarted in the hope that would restart my Rapport and instead it caused a bigger problem 8O

Panic over for now, hopefully it wont happen again :cross:
Member 53 of the "100 free films in 2019" - 28 seen only 72 to go :cross:

2019 I have tickets for: 0 :tears: :cross: for more films soon :cross:

2019 scores http://www.fmuk.org.uk/forum/viewtopic. ... 87#p401805

Cinemas in order of preference: Trafford Centre, Lowry, Showcase, Great Northern (AMC), Printworks, Didsbury

2011- 69 films seen
2012- nearly made it my total was 90 + 3 theatre, 1 concert
2013 - 107 + 4 concerts 2
2014 - 95 - almost there
2015 - 97 - almost there again
2016 - 95
2017 - 87
2018 - 66

2019 - 28

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Re: IT Help, Please

#1369 Post by steve9872 » Fri Apr 01, 2016 9:57 pm

I've noticed that win10 likes sabotaging functionality to prompt you to restart. It can get really annoying.
Member number 13 of the 100 free films in 2019 club. o/
My more realistic target is 80 :tears:
17 seen so far, Páid for 0
Movie list 2019
29 seen 2018 :X
53 seen 2017 :nono:
61 seen 2016 :tears:
86 seen 2015 8-)
71 seen 2014 :tears:
90 seen 2013 8-)
77 seen 2012 8-)
69 seen 2011 8-)
60 seen 2010 8-)

Looking forward to in 2019: (Jan) Glass (Feb) (mar) Captain Marvel, (apr) Avengers: Endgame ,(May) (jun) Dark Phoenix, MIB: International (Jul) (aug) The new mutants, (sep) (oct) (nov) Kingsman 3 (dec)

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Re: IT Help, Please

#1370 Post by McG » Fri Apr 01, 2016 10:28 pm

I upgraded to Windows 10 and then downgraded as some things were so difficult compared to windows 8.1 eg I couldn't insert SD card in laptop and download photos. I take lots of photos and this became s pain so managed to cancel Windows10. I will only change when given no choice.
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