Not Receiving Email Alerts

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AYBG
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Re: Not Receiving Email Alerts

#711 Post by AYBG » Tue Apr 16, 2019 4:10 pm

Just a heads up. There's a server-wide issue with outgoing emails, so if you don't receive alerts yesterday or today (and usually do) that'll be why.

Edit: Should be back to normal now.
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Re: Not Receiving Email Alerts

#712 Post by happyman » Tue May 14, 2019 3:35 pm

I've just posted on one of the boards and received a reply but no e-mail alert (even though I checked the box to receive a notification).

is there a general issue ?

Thanks

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Re: Not Receiving Email Alerts

#713 Post by AYBG » Tue May 14, 2019 6:19 pm

Keep an eye out if it gets delivered late.

Just to be clear, you checked the box to get an email for subscribed topics?
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Re: Not Receiving Email Alerts

#714 Post by happyman » Tue May 14, 2019 10:50 pm

Yes, started getting them now - Seems there is a delay of a few hours after someone replies - Is this normal ?

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Re: Not Receiving Email Alerts

#715 Post by AYBG » Tue May 14, 2019 11:49 pm

Yes, there are unfortunately issues with the email notifications. You can see on the Test thread in this board that we have been recording the amount of time given notifications have taken.

Right now I'm looking into the solution set out here:

https://www.phpbbservices.com/2018/07/0 ... -reliable/

Very informative article. I didn't know you could get SMTP settings from your own hosts, or even through gmail, but I've run a test and successfully sent an email from phpbb through the latter.

I want to set up a dedicated gmail account before switching over and seeing how we do, and because of the annoyance that is Google's insistence on sending a verification text to a new phone number I'll have to wait a couple of days for a new SIM to arrive, but I'm looking forward to seeing the results.
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Re: Not Receiving Email Alerts

#716 Post by happyman » Thu May 16, 2019 2:19 pm

Thanks for the reply. I run a few websites myself so can understand the frustration it must be causing you.

Hopefully that will help with the speed of the notifications :)

Thanks again for the reply.

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Re: Not Receiving Email Alerts

#717 Post by happyman » Sun May 19, 2019 12:09 pm

Just wondering - Is the issue something your host can resolve ? - I run dedicated servers and should be something easily fixed ? - I've run phpBB forums before and not encountered such a delay ?

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Re: Not Receiving Email Alerts

#718 Post by AYBG » Sun May 19, 2019 1:23 pm

The host has an outbound email limit of 500 per hour which may be contributing to the problem. They won't budge on that.

I'll post when I've set up the gmail SMTP.
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Re: Not Receiving Email Alerts

#719 Post by happyman » Sun May 19, 2019 3:48 pm

Ah, I understand. If it is sending out so many e-mails they must be getting queued up. I set my own limits as I run a dedicated server so don't have that issue.

Hopefully the gmail SMTP will sort out the problem :)

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Re: Not Receiving Email Alerts

#720 Post by steve9872 » Sun Jul 21, 2019 6:43 pm

Not receiving PM alerts.
Two pm's today, no emails at all.
Settings checked ok.
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