The Diary Room

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tilly
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Re: The Diary Room

#4741 Post by tilly » Tue Jan 25, 2011 11:21 am

Can you not call bt to find out?
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Re: The Diary Room

#4742 Post by prettyxcool » Tue Jan 25, 2011 11:25 am

Beate wrote:I saw that. Don't even know where Droitwich is, LOL.
Me neither, but at least the area number is not London, so presumably London is ok! :P
Have you tried calling BT?
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TheyCallMeMrGlass
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Re: The Diary Room

#4743 Post by TheyCallMeMrGlass » Tue Jan 25, 2011 11:32 am

Thats what often happens when you depend on a third party agent to resolve issues, can be infuriating because as I suspect in Beate's case she has no account information and BT will never speak to any unauthorised caller.
Last edited by TheyCallMeMrGlass on Tue Jan 25, 2011 11:33 am, edited 2 times in total.
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Beate
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Re: The Diary Room

#4744 Post by Beate » Tue Jan 25, 2011 11:32 am

Fancy that. An engineer finally arrived and got it to work almost straight away. Now why did they not send someone yesterday? Complaints are in order methinks!
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Re: The Diary Room

#4745 Post by TheyCallMeMrGlass » Tue Jan 25, 2011 11:34 am

I bet it would have been all sorted yesterday if you were in charge instead of the lousy middle agent ;)
Last edited by TheyCallMeMrGlass on Tue Jan 25, 2011 11:34 am, edited 1 time in total.
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tilly
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Re: The Diary Room

#4746 Post by tilly » Tue Jan 25, 2011 11:34 am

Someone probably did not say anything until today.
Member 64 of the "100 free films in 2013" club. 25 seen 75 to go
Member 64 of the "100 free films in 2012" club. 27 seen 73 to go
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streatham, Wimbledon, O2
and at as a last resort wandsworth and shepherds bush

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Re: The Diary Room

#4747 Post by Beate » Tue Jan 25, 2011 11:37 am

Yes, I wasn't in charge yesterday. But I rang them every half hour today. They are supposed to sort this for us, whether it's at our end or BT's. Shoddy customer service.
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Re: The Diary Room

#4748 Post by prettyxcool » Tue Jan 25, 2011 11:40 am

Well done Beate, they should have let you deal with it at the beginning! Yeah, you should complain, to be out of order for two days, that is really bad.
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tilly
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Re: The Diary Room

#4749 Post by tilly » Tue Jan 25, 2011 11:43 am

Our lifts are always out of order. Once it was not fixed for at least 3 months, could have been longer :roll:
Member 64 of the "100 free films in 2013" club. 25 seen 75 to go
Member 64 of the "100 free films in 2012" club. 27 seen 73 to go
Member 66 of the "100 free films in 2011" club. 24 seen 76 to go





Cinema preferences: beckenham, croydon grants, central London
streatham, Wimbledon, O2
and at as a last resort wandsworth and shepherds bush

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Beate
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Re: The Diary Room

#4750 Post by Beate » Tue Jan 25, 2011 11:47 am

Do you want me to call round? ;-)
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